- Industrial Age language
- Continue
- Escalation of commitment
- Coercion
- We tend to focus on other people’s behavior instead of changing our own
- “Feel free to speak up” vs “I am listening to your suggestions”
- Emotions are needed to make decisions
- “Discuss then vote” creates poorer results where voting first gives better results
- Couples tend to estimate household contributions that total to 130%
- In manufacturing, we strive to reduce variation
- We need to shift between “thinking” and “doing” modes
- “How sure are you?” is better than “Are you sure?”
- White collar work is about thinking
- Blue collar workers are not supposed to think
- Added stress reduces an ability to learn
- Control the clock instead of obeying the clock
- Scheduled check-ins lets the team fully focus on delivery
- “How likely is it to work?”
- Inputs don’t need to be binary even if the decision is
- “How does that align with our objective?
- Descriptions tap a different part of the brain than emotions
- Invite descent
- Give information rather than direction
- Consider having senior people do the evaluation with junior people making the decision
- Immediate, positive, and certain outcomes are most important
- Antecedent behaviors are not important
- Scheduled check-ins lets the team fully focus on delivery
- Celebrate with, not for (“I see…”, “I noticed…”, “It looks like…” not “I’m proud of you…”)
- Improvement should be a stairway, not a ramp
- Specify the exit from Red work before starting it
- Hold off on updates or changes until after the celebration
- Red work should be learning work
- Self-determination theory
- Phrase to focus on next time or handing to someone else
- Pilots crash more often than co-pilots because people are more scared to suggestion corrections to them