“Risk” by General Stanley McChrystal and Anna Butrico

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  • We are too fixated on finding single causes
  • “10 key dimensions” that are in our control
    • Communication
    • Narrative
    • Structure
    • Technology
    • Diversity
    • Bias
    • Action
    • Timing
    • Adaptability
    • Leadership
  • Being bullet-proof is not the point
  • Risk is a calculation between likelihood of incident and intensity of consequences
  • “What gets us into trouble are the things we ‘know for sure’ that just aren’t so”
  • Make sure your narrative lines up with your values and has details
  • Structure informs power
  • Technology should aid decisions, not make it
  • “A man trampled to death by an elephant is a man who is deaf and blind.”
  • When stuff fails, include diversity in your corrective action
  • Groupthink suppresses opinions in favor of cohesion
  • Diversity is often about asking good questions
  • Include your biases in your plans
  • Biases will always be there, so plan accordingly
  • We often choose to stay where we are because it is more comfortable
  • Periodically confirm your actions are still appropriate
  • There is both a right moment and correct speed
  • Sometimes an extra pit stop can make us more efficient
  • “Slow is smooth. Smooth is fast.”
  • If you have a strategy, make sure to use it
  • 4 ways to manage
    • Detect
    • Assess
    • Respond
    • Learn
  • Knowing what your “normal” is, is important to know what is not

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